Shipping & Returns Policy

Shipping & Returns Policy

Last updated on March 20, 2024

Sudarshan Jewellers is committed to providing you with a smooth and transparent shopping experience. This policy outlines our shipping and return processes for both domestic and international orders.

Shipping

• Carriers: We use reputable registered domestic and international courier companies and/or speed post for deliveries.
• Processing Time: Orders are typically shipped within 0-7 business days of confirmation and payment, or as per the agreed-upon delivery date.
• Delivery Timeframes: We cannot guarantee exact delivery times due to courier company or postal authority handling. However, we guarantee to hand over your order to the carrier within the mentioned timeframe.
• Delivery Confirmation: You'll receive a confirmation email with tracking information once your order ships.
• Delivery Address: We deliver to the address provided during checkout.
• Our Responsibility: Sudarshan Jewellers is not liable for delays caused by the courier company or postal authorities.

Returns

Unfortunately, the provided text doesn't specify a return policy. To create a comprehensive Shipping & Returns Policy, you'll need to add a clear Returns section that outlines:

• Return Eligibility:
  • What items can be returned (e.g., unworn, undamaged items with tags)
  • Timeframe for returns (e.g., 7 days from purchase)
• Return Process:
  • Instructions on how to initiate a return (e.g., contacting customer service)
  • Whether return shipping is free or at customer expense
• Refunds:
  • How refunds are processed (e.g., original payment method)
  • Timeline for receiving refunds

Here's an example of a Returns section you can add:

Returns

We want you to be happy with your purchase! If you need to return an item, please contact our customer service team at 7230011193 or info@sudarshanjeweller.in within 7 days of receiving your order.

• Eligible Returns: Unworn, undamaged items with original tags can be returned for a full refund.
• Return Process: Please contact customer service to initiate a return and receive a return authorization number.
• Return Shipping: You are responsible for return shipping costs.
• Refunds: Once we receive and inspect your returned item, we will issue a full refund to your original payment method within [Number] business days.